Customer support

Everything you might need before or after an order, in one place.

• Shipping & deliveryWhere we deliver, and how delivery times and charges are shown.
• Returns & refundsHow to send something back and when you are refunded.
• Cancellation rightsYour 14-day right to cancel, with the model cancellation form.
• Payment informationThe current status of online payment and how it will work.
• Frequently asked questionsShort answers on ordering, availability and your data.
• Contact usSend a message and we will reply by email.

Customer care

Email customercareaverstoneglobal@gmail.com or use the contact form. Messages are answered by a person, by email.

Order tracking

Online ordering has not opened yet, so there are no orders to track. When it opens, tracking details will be sent by email with your dispatch confirmation wherever the delivery service provides them.

Something wrong with an order?

Tell us through the contact page or at customercareaverstoneglobal@gmail.com with your order number and, if you can, photographs. You are entitled to goods that are as described, fit for purpose and of satisfactory quality, and we will put it right in line with your legal rights.