Shipping & delivery

Where we deliver, and how delivery times and charges are shown.

Last updated 11 October 2026

Online ordering is not open yet. This page sets out how delivery will work when it opens.

Where we deliver

We deliver to the United Kingdom. If your address falls outside this area the checkout will not offer a delivery option and the order cannot be placed.

Dispatch and delivery times

Delivery times depend on the piece and where it is dispatched from. The estimate for each piece is shown on its product page, and the estimate for your order is shown again at checkout before you pay.

These are estimates. If we expect a delay we will tell you by email. In any event we will deliver within 30 days of the day after you place your order unless we agree a different date with you. If we do not, you may cancel the order for a full refund.

Delivery charges

The delivery charge for your order is calculated at checkout and shown before you confirm it. There are no charges added after you pay.

Receiving your order

The goods become your responsibility once they are delivered to the address you gave us, or to a person you have nominated to receive them. Please check your order when it arrives.

If something is wrong

If your order arrives damaged, incomplete or does not arrive at all, tell us through the contact page or at customercareaverstoneglobal@gmail.com with your order number as soon as you can, and with photographs where relevant. We will arrange a replacement or refund in line with your legal rights. See returns & refunds.