Frequently asked questions — Averstone Global

Short answers to common questions. The full detail is in our policies, linked from each answer.

Ordering

Can I place an order now?

Not yet. The site is open for viewing while we finalise our payment provider and delivery arrangements. Orders cannot be placed and nothing will be charged.

What does “Coming soon” mean?

The piece is shown ahead of its release. It cannot be added to your bag or ordered until it is actually available, at which point the label changes to Available.

Which payment methods do you accept?

Online payment is not open yet. The methods available will be shown at checkout when ordering opens. See payment information.

Do I need an account?

No. You will be able to check out as a guest. An account simply keeps your addresses and order history in one place.

Are prices shown in pounds?

Yes. All prices are in pounds sterling. Delivery charges are added at checkout and shown before you confirm your order.

Delivery

Where do you deliver?

We deliver to the United Kingdom. See shipping & delivery.

How long does delivery take?

It depends on the piece. The delivery estimate is shown on each product page and again at checkout before you pay. In any event we must deliver within 30 days unless we agree otherwise with you.

How much is delivery?

The charge for your order is always shown at checkout before you pay.

Returns

Can I return something if I change my mind?

Yes. You have 14 days from the day you receive your order to tell us you wish to cancel, and a further 14 days to send the goods back. A few kinds of goods are excluded by law; see returns & refunds.

Who pays for return postage?

For change-of-mind returns you will need to pay the cost of sending the goods back. If an item is faulty or not as described, we cover the cost of its return.

What if something arrives damaged or faulty?

Tell us through the contact page with your order number and, if you can, photographs. You are entitled to goods that are as described, fit for purpose and of satisfactory quality, and we will put it right in line with your legal rights.

Getting in touch

How do I contact customer care?

Use the contact form or email customercareaverstoneglobal@gmail.com. A person will reply by email.

Can I create an account?

Yes. Enter your email address on the account page and we will send you a link to set a password. An account is optional: it keeps your addresses and, once ordering opens, your order history in one place.

Your information

How do you use my personal data?

Only to process orders, answer enquiries, send the newsletter if you have asked for it, and meet our legal obligations. We do not sell personal data. See our privacy policy.

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